1.    Definitions
In these Terms and Conditions:
•    "Company" refers to Lumina Glazing Ltd, registered in England and Wales with company number 15830209.
•    "Customer" means the individual or entity purchasing goods or services from the Company.
•    "Goods" means windows, doors, and related products supplied by the Company.
•    "Services" means installation, repair, or any other services provided by the Company.

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2.    Company Information
Lumina Glazing Ltd Address: 11 Turnpike Road, Tadcaster, England, LS24 8JS 
Website: www.luminaglazing.co.uk 
Email: info@luminaglazing.co.uk 
Phone: 0113 418 0008

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3.    Application of Terms
3.1 These Terms and Conditions apply to all quotations, offers, and contracts for the supply of Goods and Services by Lumina Glazing Ltd.
3.2 No variation to these Terms shall be binding unless agreed in writing by an authorised representative of Lumina Glazing Ltd.

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4.    Quotations and Orders
4.1 Quotations are valid for 30 days from the date of issue and do not constitute an offer.
4.2 Orders placed by the Customer constitute an offer to purchase Goods and Services subject to these Terms.
4.3 No order shall be binding on Lumina Glazing Ltd until accepted in writing by the Company.

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5.    Price and Payment
5.1 Prices are as quoted and are exclusive of VAT unless otherwise stated.
5.2 Payment terms are 75% deposit on order, balance on completion.
5.3 Lumina Glazing Ltd reserves the right to charge interest on overdue accounts at 4% above the Bank of England base rate.
5.4 For reverse VAT purposes, we will assume that you, the customer, are an end user or intermediary supplier unless you advise us in writing that you are not.

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6.    Delivery and Installation
6.1 Delivery dates are estimates only and time shall not be of the essence.
6.2 The Customer shall ensure suitable access for delivery and installation.
6.3 Risk in the Goods passes to the Customer on delivery.
6.4 If no one is available at the address to take delivery, we will leave a note informing you of how to rearrange delivery or collect the products from our premises.
6.5 If you do not re-arrange delivery or collect the products from us as arranged, we may charge you for storage costs and any further delivery costs.
6.6 Lumina Glazing Ltd is not responsible for delays outside our control. If our supply of products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

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7.    Title
7.1 Title to the Goods shall not pass to the Customer until full payment has been received by Lumina Glazing Ltd.

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8.    Warranties
8.1 Lumina Glazing Ltd warrants that:
a) PVC-u frames, doors, and windows shall be free from defects caused by faulty manufacture for 10 years from the date of installation.
b) Sealed glass units shall be free from obstruction of vision caused by condensation within the unit for 5 years from the date of manufacture.
c) Hardware shall be free from defects for 1 year from the date of installation.
d) Aluminium frames are guaranteed against distortion and joint failure for 10 years from the date of delivery/installation.
8.2 These warranties are subject to proper maintenance and use of the Goods by the Customer.
8.3 Lumina Glazing Ltd's liability under these warranties shall be limited to repair or replacement of defective Goods at the Company's discretion.
8.4 All warranty claims should be notified to us in writing at info@luminaglazing.co.uk within 7 days of the claim becoming apparent.
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9.    Customer's Obligations
9.1 The Customer shall:
a) Ensure all information provided to Lumina Glazing Ltd is accurate and complete.
b) Obtain any necessary permissions or consents for installation.
c) Provide access to premises as required for survey, delivery, and installation.
d) Ensure the site is in a safe condition with clear access to all openings where products are to be installed.

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10.    Cancellation and Returns
10.1 Orders for bespoke Goods cannot be cancelled once production has commenced.
10.2 Lumina Glazing Ltd may accept returns of standard Goods within 14 days of delivery, subject to a restocking fee of 25%.

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11.    Liability
11.1 Lumina Glazing Ltd's total liability in contract, tort, or otherwise shall not exceed the price of the Goods and Services supplied.
11.2 The Company shall not be liable for any indirect or consequential loss suffered by the Customer.

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12.    Force Majeure
12.1 Lumina Glazing Ltd shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control.

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13.    Data Protection
13.1 Lumina Glazing Ltd will process personal data in accordance with its Privacy Policy and applicable data protection laws. A copy of the privacy policy can be found on our website www.luminaglazing.co.uk.

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14.    Intellectual Property
14.1 All intellectual property rights in the Goods and any materials produced by Lumina Glazing Ltd shall remain the property of the Company.

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15.    Dispute Resolution
15.1 Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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16.    Governing Law
16.1 These Terms and any contract between Lumina Glazing Ltd and Customer shall be governed by and construed in accordance with the laws of England and Wales.

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17.    Additional Provisions and Finishing Work
17.1 Existing Brickwork and Structural Conditions: 
a) During our survey, if we observe brickwork or structural issues that are not in accordance with industry standards, we will inform you. This may include conditions that could lead to potential water ingress and moisture issues. 
b) Our responsibility is limited to the installation of products as per industry standards. We cannot be held liable for any issues arising from pre-existing construction work, including but not limited to water ingress or moisture problems resulting from the current brickwork or structural configuration. 
c) We strongly recommend that any existing brickwork or structural issues be assessed and, if necessary, rectified by a qualified builder prior to the installation of our products. 
d) By proceeding with the installation, the client acknowledges any existing condition of the brickwork or structure and accepts that any resulting issues are outside the scope of our liability. 
e) Should additional issues arise during the installation process related to the existing structure, we will notify the client immediately and discuss potential solutions.
17.2 Finishing Work and Additional Services: 
a) Unless explicitly stated in the quote or contract, Lumina Glazing Ltd does not include plastering, rendering, painting, or any other touch-up work in our standard installation service. 
b) Any internal or external finishing work, including but not limited to render, plaster, and painting, is not the responsibility of Lumina Glazing Ltd unless specifically mentioned in writing on the survey report or contract. 
c) Any 'making good' works are the responsibility of the customer unless otherwise agreed in writing. 
d) When Lumina Glazing Ltd does perform any making good of internal or external finishes, these are not covered by any part of our product or installation guarantee. 
e) If the customer requires any such finishing work, it must be separately agreed upon and may incur additional charges. 
f) Lumina Glazing Ltd is not responsible for the disconnection or reinstallation of any existing fixtures, fittings, or cabling (including but not limited to alarm systems, electrical wiring, or plumbing) that may be affected by our installation work. 
g) The replacement of skirting boards or making good any flooring or floor covering is not included in our standard service unless explicitly stated in the contract.

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18.    Changes to Products or Terms
18.1 Lumina Glazing Ltd may change the product:
a) To reflect changes in relevant laws and regulatory requirements.
b) To implement minor technical adjustments and improvements.
18.2 If we must make significant changes to these terms or the product, we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.

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19.    Termination
19.1 Lumina Glazing Ltd may end the contract for a product at any time by writing to you if:
a) You do not make any payment to us when it's due and you still do not make payment within 14 days of us reminding you that payment is due.
b) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products.
c) You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
19.2 If we end the contract in these situations, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

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20.    Consumer Rights
Nothing in these terms will affect your legal rights as a consumer. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

By placing an order with Lumina Glazing Ltd, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.